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How to File a Complaint with the Board

Our complaint form, used for filing a complaint against a licensed professional engineer, can be found by clicking here or obtained by writing to the Board at:

Texas Board of Professional Engineers
1917 S Interstate 35
Austin, Texas 78741
Telephone (512) 440-7723

To assist in filling out the complaint form, please refer to the Law and Rules publication or the Consumer Information Pamphlet. If you need further assistance or a printed copy of the Law and Rules or the Consumer Information Pamphlet, please write or call the Board at the address above.

Please fill out the form as completely as possible and include copies of drawings, contracts, letters, photographs, reports or any other documents that support your complaint. Completed complaint forms and supporting documentation must be mailed to the board rather than e-mailed.

To act upon your complaint, the Board must know the "who, what, when, where, how", and, if possible, "why". Provide as much information as you can, including the names, addresses, and telephone numbers of other persons who know about the problem you're complaining about. Give the name(s) of city and/or county staff if you have had contact with them and they know something about your complaint. The Board needs all the facts you can provide in order to process your complaint. The Board does not have the staff to investigate inquiries based only upon suspicion or speculation. Before mailing your complaint, make an extra copy of everything for your own files. That way, if you get a telephone call from Board staff asking for clarity or additional information about your complaint, you'll be able to find the information.

Complaints against businesses or governmental entities, or unlicensed individuals, should be submitted in writing not on the complaint form; however, we do ask that such a complaint include the information discussed in paragraph 4 above.

If you intend to file complaints against multiple people and/or business/governmental entities, we ask that you file separate individual complaints against each person, business or governmental entity so we can maintain the confidentiality of each complaint while they are being investigated.

The Board DOES accept anonymous complaints; however, please understand that since an investigator will be unable to contact you for clarification or for further information, please take care to include the information addressed in paragraph 4 above. Further, understand you will not be notified of the results of the investigation of your anonymous complaint. If using the complaint form you may write "anonymous" where it asks for your name and signature.

We encourage you to call us if you have any questions regarding the complaint or the complaint filing process.
For a summary of our complaint and investigative process, click here.

 

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